Human-centered leader and strategic partner with deep experience guiding organizations through complexity.

My work brings together human insight, strategic thinking, and business innovation to support confident decision-making.

Transformation succeeds when people feel heard, and my work begins with listening and understanding. Not only to what is said, but to the priorities, pressures, and unspoken constraints that shape how organizations operate.

By uncovering the real problems beneath the surface, I shape solutions that balance human needs, business goals, and technology’s potential, delivering outcomes that last.

Areas of specialization

Human-Centered Insight & Strategy

Uncovering friction within services and workflows where progress slows and intent gets lost. Clarifying what needs to change and why, then shaping future-state experiences that connect human needs with organizational goals. Ensuring strategy moves beyond plans on paper by designing for adoption, ownership, and sustained value.

Leadership Alignment & Shared Direction

Bringing leaders and stakeholders together to navigate ambiguity and reach shared, confident decisions. Designing and facilitating conversations that surface assumptions, constraints, and tradeoffs early, before misalignment creates friction later. Supporting leaders and teams as they build trust, evolve ways of working, and create the conditions for change to last.

Exploration, Experimentation & Learning

Exploring new possibilities where inefficiencies create opportunity. Using research, data, and AI to test scenarios, examine future states, and design solutions that reduce friction and create momentum. Translating emerging technologies into practical, human-centered tools that deliver measurable value and can scale responsibly over time.

Organizational Evolution & Change

Helping organizations move beyond outdated ways of working and fragmented workflows by uncovering what’s holding them back and shaping practical paths forward that teams can sustain. Aligning business and technology leaders around shared priorities and turning competing agendas into unified strategies that deliver meaningful, lasting value.

Clients I’ve worked with 

Selected examples of my work are highlighted below. Complete case studies and a broader portfolio can be provided upon request.

Project snapshots

  • Google

    Designed a strategic selling vision that illustrated how Google products shape customers’ daily experiences, revealing opportunities for deeper engagement and contributing to $3M in influenced ACV.

  • Department of Defense

    Modernized an internal review process by introducing automation and improving case management confidence, delivering an immediate $12M ROI and influencing a $1.3M follow-on opportunity to advance broader program modernization.

  • Department of Education

    Defined a customer experience strategy that aligned the organization around a unified vision to serve 13M+ customers. Produced a program roadmap and tactical execution plan, driving an enhanced future state for customers, service centers, and partner networks.